WHO WE ARE
TechMed 3D is a growing development software company. From head to toe, we deveopped 3D scanning technologies that are easy-to-use, accessible, affordable and reliable. We help orthotics-prosthetics and custom-fitted equipment specialists integrate technology to improve the way they work, and deliver faster, more affordable patient care.
ROLE AND MISSION
As a Technical Support and Logistics Specialist, you’ll be the first after-sales point of contact and will play an essential role for our customer satisfaction. You’ll be working closely with your colleagues from all department to ensure that our clients benefit from a positive experience and a great quality service.
ABILITIES / DAILY RESPONSABILITIES
Customer support: provide top-notch technical support by responding to daily customer inquiries. Analyze requests and resolve technical issues, whether software incidents or user issues.
Service Optimization: Identify the level of service to which the customer is entitled, adapt yourself to optimize your time and provide support adapted to their needs. Prioritize requests based on urgency and impact for the client.
Problem Solving: Demonstrate a great interest in problem solving and quickly understand technical issues. Find creative and effective solutions.
Adaptability: Work effectively in a constantly changing environment where you will be faced with ambiguous situations. Be able to adapt yourself quickly to new situations and make informed decisions to solve problems.
Customer Oriented: Guide customers to simple and understandable solutions to solve their problems quickly. Clearly and concisely explain the steps to take to solve common problems.
Flexibility: Our customers come from all over the world, you will occasionally have to support them in different time zones, which requires flexibility to adapt to the needs of our international customers.
Logistics Management: Actively participate in material receiving and shipping activities. Collaborate with the various internal and external departments to monitor the delivery of products, and ensure that customers receive their goods on time.
REQUIRED PROFILE
- 2-3 years of experience in customer service
- Bilingual English and French, oral and written
- Excellent communication and problem solving skills
- General knowledge of computer configuration, Windows and iOS operating systems
- Ability to work independently and in a team
- Great empathy and patience with customers
- Knowledge of the software development industry (an asset)
Joining our team as a Technical Support and Logistics Specialist will allow you to contribute to our client’s satisfaction and growth of our company. If your are passionate about problem solving, have strong customer service skills and you like to work in a dynamic and international environment, we’ll be happy to meet you.
- Full time, 37.5h/week
- Work-family-personal life balance
- A lot of social advantages
- Complete insurance package
- Dental insurance and telemedecine
- RRSP contribution plan
- Family environment, a close-knit team
- And more…
