Qwadra is a fast-growing software development company. From head to toe, we make 3D body acquisition, measurement, and imaging technologies accessible, affordable, reliable, and easy to use. We help orthotics-prosthetics specialists and custom equipment providers integrate technology to improve their workflows and deliver faster, more affordable care to patients.
WHAT WE OFFER
- Full-time position: 37.5 hours/week
- Flexible hours and a healthy work-life-family balance
- Comprehensive insurance, dental care, and telemedicine
- RRSP contribution plan
- Family-like environment and tight-knit team
- Free coffee, social activities, and much more
THE CHALLENGE WE OFFER YOU
As a Technical Support and Internal Client Development Specialist, you will be the first point of contact following the purchase of our equipment and services. You will play a key role in ensuring customer satisfaction by working closely with our various teams to provide an optimal experience and high-quality service.
YOUR DAY-TO-DAY WORK
Technical Support Responsibilities
- Respond to customer inquiries and provide top-notch technical support (via phone, email, or videoconference).
- Troubleshoot technical issues related to hardware or the use of our solutions.
- Provide training to clients to ensure proper understanding and use of our technologies.
- Follow up after issue resolution to ensure customer satisfaction and loyalty.
- Maintain in-depth knowledge of our products and services to effectively address technical questions.
- Document all client interactions in the internal system to maintain a clear and complete history.
- Utilize and integrate modern digital tools, including those based on artificial intelligence, to improve support efficiency and optimize client interactions.
- Participate in the configuration and optimization of specific options in the company’s IT systems.
Internal Sales / Client Development Responsibilities
- Use support interactions as opportunities to assess whether the client’s current solutions meet their actual needs.
- Identify opportunities for improvement or upgrades to the products and services being used.
- Recommend complementary solutions or updates tailored to the client’s challenges and reality.
- Collaborate with the sales team to pass along qualified opportunities or, when appropriate, close the sale directly with the client.
- Maintain and strengthen the business relationship by adopting a trusted advisor approach.
- Proactively monitor emerging needs among regular clients.
REQUIRED QUALIFICATION
- Technical education (DEC, Bachelor’s) in a field related to our products and services.
- Excellent command of French and English (spoken and written).
- Strong knowledge of 3D scanning and vision technologies.
- Computer skills (including programming).
- Minimum of 5 years of combined experience in customer service and a role in technical sales or business development.
- Ability to explain technical concepts clearly and support clients of all levels.
- Strong analytical skills to quickly identify technical or business issues.
- High level of empathy, patience, and customer focus.
- Ability to build trust and recognize business signals from clients.
- Autonomy, organizational skills, and effective teamwork.
- Comfortable with digital tools and quick to learn new technologies.
- Experience in technical sales or advisory services in a tech environment (a strong asset).
If you’re looking to join a company that offers an exciting career opportunity, send your resume to: rh@techmed3d.com
