Description du poste

AGENT – Customer Experience

julio 12, 2022

Change your lifestyle, this is your game to play!

🚀 Your mission: supporting our clients in their journey of creating customizable products from the integration to the technical support of our 3D scanning technology of the human body.

  • 📍From home or in our office in Levis, you choose!
  • ⏰ Full-time 37.5h/week
  • 😎 A lot of social benefits
  • Full insurance coverage
  • Dental care and telemedicine
  • RRSP contribution
  • Work-family-personal life balance
  • Family environment, a close-knit team
  • And more…

Who are we?
From head to toe, we make human body 3D acquisition technologies accessible, affordable, accurate, and easy to use. We help professionals from the O&P industry and tailored equipment industry to integrate technologies in their daily procedures to facilitate their workflow.

Your daily tasks

  • Support our clients in the different creation steps of our customizable products
  • Answer service calls, filter and redirect to the appropriate team when needed
  • Technical remote assistance (software installation, configuration, repair)
  • Help users by giving appropriate solutions when they are facing an issue with our system
  • Collaborate with R&D team to constantly improve our products
  • Maintain our help desk database
  • Manage logistical tasks regarding international import and export of goods

What are we looking for?

  • Bilingual: oral and written and speaking (French and English)
  • Have an interest in technologies, numeric and 3D
  • Strong sense of customer experience, help and advise people
  • Multi-tasking and efficient time managing ability
  • Analysis and problem-solving ability
  • Strong sense of priority management

⬇️ Aplpy now, we are waiting for you!

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Il n’est jamais trop tôt ou trop tard pour rejoindre la famille TechMed!

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